Refund Policy

1. General Refund Terms

STEM Network strives to deliver all events with high quality and professionalism.

However, in certain situations, a participant may be eligible for a refund.

Refunds are only applicable to event registrations and do not apply to any other aspects of the website.

2. Eligibility for Refunds

A refund may be issued only under the following conditions:

2.1 Event Cancellation by STEM Network

A full refund will be issued if:

• 
  STEM Network cancels the event in its entirety
• 
  The event cannot be conducted due to organizational or technical reasons

Refunds in this case are 100% of the registration fee.

2.2 Duplicate or Accidental Payment

A full refund will be provided if:

• 
  The participant is charged twice for the same event
• 
  An unintentional duplicate transaction occurs

Verification from the payment processor may be required.

2.3 Payment Deducted, Registration Not Confirmed

If your payment is successful but:

• 
  You do not receive confirmation
• 
  Your registration does not reflect in our records
• 
  A system error occurred during the transaction

A refund will be issued after internal verification.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

3.1 Change of Mind

Refunds cannot be issued if you decide not to attend after completing registration.

3.2 Personal Issues

Including but not limited to:

• 
  Travel problems
• 
  Health issues
• 
  Internet or technical problems
• 
  Schedule conflicts

3.3 Failure to Attend the Event

If you miss the event for any reason, the registration fee is non-refundable.

3.4 After Event Completion

No refunds will be issued once the event has concluded.

4. Refund Request Procedure

To request a refund, you must send an email to: support@stemnetwork.com

Your email should include:

• 
  Full Name
• 
  Registered Email
• 
  Event Name
• 
  Payment Transaction ID / Reference Number
• 
  Reason for Refund
• 
  Screenshot of payment (if applicable)

Once submitted, our team will review your request.

5. Refund Processing Timeline

• 
  Verified and approved refunds will be processed within 7–10 business days.
• 
  The time for the amount to reflect in your account may vary depending on your bank or payment provider.
• 
  Refunds will be issued only to the original payment method used at the time of registration.

6. Payment Gateway Charges and Bank Fees

Any charges applied by:

• 
  Banks
• 
  Payment gateways
• 
  International processors

may not be refundable, depending on the policies of the third-party service provider.

7. Event Postponement or Schedule Changes

In case an event is:

• 
  Rescheduled
• 
  Postponed
• 
  Modified in format (e.g., physical to virtual)

refunds may be issued only if the participant cannot attend the new schedule and requests a refund within the allowed time.

STEM Network will communicate all schedule changes through email or the provided contact details.

8. Contact for Refund Queries

If you have questions regarding refunds, please reach out to: support@stemnetwork.com

Our team will assist you with verification and updates on your refund status.

9. Policy Updates

STEM Network may update this Refund Policy from time to time.

The revised policy will be posted on this page with an updated “Last Updated” date.

Continued registration for events indicates acceptance of the updated terms.